To keep costs to a minimum we despatch your goods directly from our manufacturers. Delivery times are typically 7-45 days depending on your location. US customers and some EU based customers will typically receive their orders within 14 days although this may be longer in peak periods.
Due to an overwhelming demand for our products, shipping times usually are as follows: Delivery to the United States, Australia, Russia, Spain, France, Netherlands, Ukraine, Poland and several more countries usually takes 2-3 weeks. Delivery to most other countries takes 3-4 weeks. Delivery to a few remote countries could take up to 5 weeks.
Since we ship directly from our manufacturers the delivery can take up to 45 working days depending on your location, although most items arrive quicker.
Nearly all items arrive without a hitch but please wait 30 days from despatch before contacting us about an order. In the event of an item being lost or stolen in transit we will of course arrange for a replacement to be sent out to you.
Your order begins processing as soon as it is placed and a tracking number will usually update within a few days of shipping your order.
Tracking IDs are usually provided within 5 days of placing an order and can take 5-10 days to be activated by the courier. After this, you can check the status of your order via our tracking page here.
Please be aware that we cannot guarantee that every single delivery will have a tracking number. It may happen that you live in one of the very few countries where our normal shipment methods are not available and hence a tracking number is not available either. In the most cases, you can decide to use a shipping method with a tracking number then against higher shipping costs.
It is often the case that items appear to be 'stuck' and don't show any movement for several days or longer. This is normal and usually means that parcels are passing through customs or security checks.
Please also be aware that our tracking information is ultimately provided by the carriers themselves. Whilst this is normally up to date, we have found that especially at busy periods this isn't always the case and tracking information can sometimes lag behind.
Yes, we ship worldwide - with very few exceptions. We do not ship to APO and FPO Zones and some products might not ship to a small amount of remote countries. Generally, we cover the vast majority of all countries, though.
Please note that the delivery time can vary depending on your location.
If you are unsure whether or not an item can be shipped to your country, don't hesitate to write us an e-mail at firstname.lastname@example.org or drop a message using our contact form.
We currently ship from our main warehouse in Asia. As a result, we are able to keep our costs low and pass on savings to the customer. This is why sometimes our items take a little longer to arrive at your door.
Not to worry, most of our items will be left in your postbox if they are small enough. If the postal service does not have access to your postbox, it will usually be left at your local post office for you to pick up. They will also leave a note to make you aware of the package and the pickup location.
We cannot be held responsible for any import charges made by your country's customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay additional fees. We are NOT responsible for stolen/lost packages, packages sent to the wrong adress, or refunding/replacing packages in these cases. The customer is responsible for filing any claims with their local post office.
We work with an automated fulfillment platform. As a result, your order begins processing almost immediately after you submit your order. As long as you reach out to us immediately regarding chaging your adress, we may be able to make the change before your item is processed.
Unfortunately, we are unable to change the shipping adress in any other cases.
We are happy to offer refunds for non-promotional products.
We are unfortunately unable to provide a refund for shipping costs on promotional products. The shipping cost is incurred by our logistics partner right when your order is palced, and there is no product price for us to refund.
When we have proof of returned shipment, we will issue you a refund right away.
We would like to get in touch with you before you do a refund and gladly try our best to resolve your issue. If you ever need our support, please drop us a message at email@example.com or by using our contact form.
Once your order is placed, we work with an automated fulfillment partner that begins packaging and preparation for shipment almost immediately.
As a result, we incur the shipping cost of your order almost right after you place the order. The shipping cost is unfortunately non-refundable. This means that we cannot cancel/refund free promotional products.
However, if you are unhappy with your product order, you can return it to us for a full refund (minus shipping costs).
We apologize that you received the incorrect product. Our fulfillment team rarely does mistakes, but it could happen in very busy periods. In that unfortunate case, we sincerely apologize for this!
If this is indeed the case, please send us a photo of the incorrect item(s) you received. We will make it up to you by sending you anidentical product right away, free of charge. You can keep the additional product you received as well.
Because we use several manufacturers, multiple items from one order may well be shipped separately. We also use seperate packages to speed things up.
If you have only received part of your order, the remaining item/s will follow. Our tracking page will show you the delivery status of each item in your order along with a tracking number. If the tracking numbers are different (and please look closely as they can be very similar) it means that your order has been despatched in multiple packages.