Help Center

FAQ

General Questions

What payment methods are accepted?

How safe is it to place an order on your site? Will you have access to my bank details?

Why the product color seems to be a little different than on the picture?

Shipping and Delivery

How long does shipping take?

Where is my order? How can I track my order?

The tracking number for my order stop updating. What happened?

Do you ship to my counry?

How are my items shipped?

Where are you shipping from?

What time are deliveries usually made?

What happens if I am not at home during the delivery?

Do I have to pay for customs, duties or import taxes?

I input the wrong shipping adress. What do I do?

Can I change my billing adress?

Refunds and Returns

General informations

Can I cancel my order after it has ben placed?

Order Changes

What if I have changed my mind about my order?

Can I change my order afterit has been placed?

Damaged Item and Order Issues

My item arrived damaged. What do I do?

The wrong item arrived. What can I do?

Only part of my order arrived. Where is the rest of my order?